Terms & Conditions

Effective Date: 25.02.2026

WEBMAGIC LIMITED (“Webmagic”, “we”, “us”)

Company No.: 16344784

Registered Office: 1 Coldbath Square, Farringdon, London, EC1R 5HL, United Kingdom

Email: info@webmagic.agency

Scope and acceptance

1.1. These Terms & Conditions (“Terms”) apply to the software development, web development, DevOps, infrastructure, support/maintenance and related IT consulting services we provide (“Services”).

1.2. Our Services are offered primarily on a business-to-business (B2B) basis. If you are acting as a consumer, statutory consumer rights may apply and nothing in these Terms affects those rights. If there is a conflict between these Terms and mandatory consumer law, mandatory consumer law will prevail.

1.3. You (“Client”, “you”) agree to these Terms when you:

• sign a Statement of Work (“SOW”) or project agreement; or
• accept a written quote; or
• pay an invoice issued by Webmagic (including via a card payment provider); or
• submit a request for a support plan via our website (for example, by clicking “Select Package” and completing the form).

Agreements and order of precedence

2.1. For project-based work, the scope, pricing, milestones, timelines and payment terms are agreed in writing in an SOW / project agreement and/or invoice.

2.2. If there is any conflict, the SOW / project agreement prevails over these Terms. If there is no SOW, then the invoice and written confirmations (including email) prevail over these Terms to the extent of the inconsistency.

2.3. Website requests. Submitting a request via our website does not create a binding contract, does not constitute a purchase, and does not guarantee availability. A binding agreement is formed only when we confirm the scope and terms in writing (e.g., support agreement/SOW) and/or issue an invoice that you accept and pay (as applicable).

Related policies

3.1. These Terms incorporate our:

• Delivery Policy at /delivery-policy; and
• Refund & Cancellation Policy at /refund-cancellation-policy.

3.2. If there is any conflict between these Terms and a policy, clause 2 (order of precedence) applies.

Fees and payment

4.1. Fees are specified in the applicable SOW, quote, invoice, or written confirmation.

4.2. Unless agreed otherwise in writing, invoices are payable within 30 days of issue.

4.3. Late payments may result in suspension of the affected Services after reasonable notice.

Card payments

5.1. Where card payments are accepted, payments are processed via authorised third-party payment providers. Webmagic does not store full card details.

5.2. You confirm you are authorised to use the payment method provided.

5.3. If you have a billing concern, you should contact us at info@webmagic.agency first, where reasonably possible, so we can resolve it promptly.

Delivery and acceptance

6.1. All Services are delivered digitally. No physical goods are supplied.

6.2. Delivery timelines and milestones are confirmed in writing (SOW, email, and/or invoice, as applicable). Delivery is completed when we make the agreed deliverables or access available via the agreed channel and notify you (see Delivery Policy).

6.3. Unless the SOW states otherwise, you should review deliverables and report material issues within the review/acceptance window set out in the Delivery Policy. If no material issues are reported within that period, deliverables may be deemed accepted.

Support Plans (website requests)

7.1. Our website may display predefined support plans (“Support Plans”). By selecting a plan and submitting the website form, you request onboarding/consultation for that plan.

7.2. The plan description (including included hours/limits and term) shown on the website is indicative and is confirmed in writing before Services start (e.g., support agreement/SOW and/or invoice), including the support channel and any applicable response targets.

7.3. Any work outside the confirmed Support Plan scope/limits (including additional development or work exceeding included hours) requires separate written approval and may be invoiced separately.

7.4. Where a Support Plan includes hours, such hours represent an allowance for the stated period and do not roll over unless explicitly agreed in writing.

7.5. Support Plans do not automatically renew and do not involve automatic recurring charges unless explicitly agreed in writing.

Client responsibilities

8.1. You will provide timely access, information, content, feedback and approvals required to deliver the Services.

8.2. Delays caused by missing inputs, access or approvals may extend delivery timelines.

Changes to scope

9. Any work outside the agreed scope (change requests) will be confirmed in writing, including any impact on fees and timelines.

Intellectual property

10.1. Intellectual property ownership and licensing are defined in the SOW / project agreement.

10.2. If no SOW / project agreement applies, ownership of deliverables created specifically for the Client transfers to the Client upon full payment, while Webmagic retains ownership of its pre-existing materials, know-how, templates, tools, and generic components used to provide the Services.

10.3. Unless agreed otherwise, each party retains ownership of its pre-existing intellectual property.

Confidentiality

11.1. Each party may receive non-public information relating to the other party’s business (“Confidential Information”).

11.2. Each party will use Confidential Information only to perform or receive the Services and will not disclose it to third parties except as required to deliver the Services (e.g., subcontractors under confidentiality) or by law.

Service standard and third-party services

12.1. Webmagic will perform the Services with reasonable skill and care. However, due to the nature of software and third-party dependencies, we do not guarantee that Services will be error-free or uninterrupted.

12.2. Services may involve third-party platforms, APIs, hosting providers, libraries or tools. Availability and third-party terms are outside our control.

12.3. Any third-party fees (e.g., licenses, hosting, domains, paid services) are handled as agreed in writing or as approved by the Client.

Force majeure

13. Neither party is liable for delays or failure to perform obligations caused by events beyond its reasonable control (including outages of third-party services, internet/provider failures, or other force majeure events), provided it uses reasonable efforts to mitigate the impact and resumes performance as soon as practicable.

Limitation of liability

14.1. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

14.2. Subject to clause 14.1, Webmagic is not liable for indirect or consequential losses, including loss of profit, revenue, or business opportunity.

14.3. Subject to clause 14.1, Webmagic’s total aggregate liability arising out of or in connection with the Services is limited to the total fees paid by you for the Services giving rise to the claim in the 3 months preceding the event giving rise to the claim (or a different cap stated in the SOW, if applicable).

Cancellations, refunds, and termination

15.1. Cancellations and refunds are governed by the Refund & Cancellation Policy and any SOW / project agreement.

15.2. Either party may terminate as set out in the SOW / project agreement (or, if not specified, by giving reasonable written notice).

Changes to these Terms

16.1. We may update these Terms by publishing an updated version on our website. The Effective Date above will reflect the latest update.

16.2. Updates will not retroactively change the terms of an existing signed SOW / project agreement unless agreed in writing.

Governing law and jurisdiction

17. These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Contact

18. Email: info@webmagic.agency