Delivery Policy
Effective Date: 25.02.2026
WEBMAGIC LIMITED (“Webmagic”, “we”, “us”)
Company No.: 16344784
Registered Office: 1 Coldbath Square, Farringdon, London, EC1R 5HL, United Kingdom
Email: info@webmagic.agency
This Delivery Policy forms part of our Terms & Conditions at /terms-and-conditions.
Nature of delivery
1.1. All Services are delivered electronically. No physical goods are shipped.
1.2. Depending on the scope, delivery may include source code, access credentials, documentation, infrastructure configuration, cloud deployments, and other digital deliverables defined in the applicable SOW, invoice, or written confirmation.
What “delivery” means
2. Delivery is considered completed when we make the agreed deliverables or access available to the Client via the agreed channel and notify the Client in writing (e.g., by email).
When delivery starts
3.1. Delivery timelines, milestones and deadlines are confirmed in writing (SOW, invoice, or email).
3.2. Unless agreed otherwise, delivery starts after (a) the scope is confirmed in writing and (b) the applicable payment milestone (where applicable) is received. For invoice-based work, the invoice and written confirmations define the delivery schedule.
Access to deliverables
4.1. Access may be provided via secure repositories (e.g., Git platforms), cloud environments, encrypted file transfer, or email communication.
4.2. The Client is responsible for maintaining the security of credentials and access provided to them, and for any unauthorized access resulting from the Client’s failure to keep credentials secure.
Client responsibilities and delays
5. Delivery timelines may be impacted if the Client delays providing required access, information, content, feedback, or approvals.
Review and acceptance window
6.1. Unless the SOW states otherwise, the Client should review delivered items within 10 business days of delivery (i.e., after access is granted and notification is sent) and notify Webmagic of any material issues.
6.2. If no material issues are reported within this period, deliverables may be deemed accepted (as referenced in our Terms & Conditions).
Access issues / non-delivery
7. If you do not receive access or cannot open delivered files/links, contact info@webmagic.agency with your project name and invoice reference. We will use reasonable efforts to respond within 1 business day.
Support Plans (website requests)
8. If you request a Support Plan via our website, “delivery” may include onboarding and providing access to the agreed support channel, as confirmed in writing before Services start. Delivery under a Support Plan does not guarantee specific outcomes and is subject to the agreed scope.
Related policy
9. Refunds and cancellations are governed by /refund-cancellation-policy and any applicable SOW / project agreement.
